News & Insights
How many mistakes can we make in a public consultation?
How fault-tolerant is the process of listening to stakeholders?
For some years, a tactic of choice for anyone objecting to decisions taken to change public policy or public services, has been to apply to the Courts for a Judicial Review. For many, it has seemed that decision-makers were more vulnerable on the process they followed than the actual decisions they took. No wonder it has engendered a defensive culture among those who undertake public consultations. Avoid mistakes at any cost! This topic considers whether this fear is justified.
There has probably never been a perfect consultation exercise. The very nature of the task, inviting human beings to offer their opinions on often-complicated issues, takes us towards the realm of relationships and the nuances of language – even psychology. It is not an exact science.
Access to this content is exclusively for Institute members
Not a member? Unlock this article and more today by signing up for a Consultation Institute membership. Benefit from access to over 300 Topic Papers and Briefing Notes, discounted rates on all public training and more. Click on Join Now today to find out more and sign up.