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A woman I know is a Samaritan. Whether by instinct or by training, she is remarkably good at listening. People want to tell her their feelings; they will readily unburden…Read more
Slice & Dice – Is the targeting of specific community groups anything more than a new version of market segmentation?
At one our recent Seminars on Engaging the Hard-to-Reach, one participant was heard to complain that if you added up the numbers identified in each of the separate groups thought…Read more
We’ve just passed the 2005 deadline for e-enabling the citizens’ interactions with Government and its agencies. Beyond the predictable and competing claims of success by the programme’s supporters and carping…Read more
Tick-in-the-box consultation? – A dangerous development for consultation is the trend towards listening because you've been told to do so – rather than because you genuinely want to hear people's views…….
Law-makers have switched on to the idea of consultation, with the result that our legislation is becoming very prescriptive, and requires all kinds of public bodies to consult a vast…Read more
Consultation Data – Quality or Quantity? – Getting the right balance between qualitative and quantitative methods lies at the heart of much consultation planning
Listening effectively to the public, through professionally-organised consultations is a challenge. If decision-makers are to do better than just respond through knee-jerk reactions to opinion-poll data, care is needed to…Read more
Stakeholder Mapping – Why getting a good understanding of the relative positions of your key stakeholders is a good route to successful consultations
There are few techniques of greater value to consultation professionals than stakeholder mapping. This can be done in a variety of ways, and to a greater or lesser sophistication. Whilst…Read more
Panels with a Purpose – Given the choice between consulting the willing or the unwilling, most of us will choose the former!
Citizens Panels have now come of age, and play an important role in Local Government consultation. They have, however, their detractors. Some claim that once people become members of a…Read more
Celebrity Consultation – Are there occasions where the Big Name helps to get a better response for a public consultation?
Before everyone shouts “Get me out of here!”, this topic explores those occasions when a Big Name or VIP can help attract publicity for a public consultation. The starting point…Read more
In the dotcom boom, we all became familiar with some new acronyms. B-C (or B to C) represented the use of the Internet for Business (B) to communicate to Customers…Read more