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The Magnet – Are some people more suited to the practice of consultation ?

February 1, 2006 By

A woman I know is a Samaritan. Whether by instinct or by training, she is remarkably good at listening. People want to tell her their feelings; they will readily unburden…

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Slice & Dice – Is the targeting of specific community groups anything more than a new version of market segmentation?

January 18, 2006 By

At one our recent Seminars on Engaging the Hard-to-Reach, one participant was heard to complain that if you added up the numbers identified in each of the separate groups thought…

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Paperless Consultation – Has the goal of e-enabling consultations been achieved?

January 3, 2006 By

We’ve just passed the 2005 deadline for e-enabling the citizens’ interactions with Government and its agencies. Beyond the predictable and competing claims of success by the programme’s supporters and carping…

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Tick-in-the-box consultation? – A dangerous development for consultation is the trend towards listening because you've been told to do so – rather than because you genuinely want to hear people's views…….

December 20, 2005 By

Law-makers have switched on to the idea of consultation, with the result that our legislation is becoming very prescriptive, and requires all kinds of public bodies to consult a vast…

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Consultation Data – Quality or Quantity? – Getting the right balance between qualitative and quantitative methods lies at the heart of much consultation planning

December 20, 2005 By

Listening effectively to the public, through professionally-organised consultations is a challenge. If decision-makers are to do better than just respond through knee-jerk reactions to opinion-poll data, care is needed to…

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Stakeholder Mapping – Why getting a good understanding of the relative positions of your key stakeholders is a good route to successful consultations

December 20, 2005 By

There are few techniques of greater value to consultation professionals than stakeholder mapping. This can be done in a variety of ways, and to a greater or lesser sophistication. Whilst…

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Panels with a Purpose – Given the choice between consulting the willing or the unwilling, most of us will choose the former!

December 20, 2005 By

Citizens Panels have now come of age, and play an important role in Local Government consultation. They have, however, their detractors. Some claim that once people become members of a…

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Celebrity Consultation – Are there occasions where the Big Name helps to get a better response for a public consultation?

December 20, 2005 By

Before everyone shouts “Get me out of here!”, this topic explores those occasions when a Big Name or VIP can help attract publicity for a public consultation. The starting point…

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B-B Consultation – Consultation documents have to be intelligible to a wider audience

December 20, 2005 By

In the dotcom boom, we all became familiar with some new acronyms. B-C (or B to C) represented the use of the Internet for Business (B) to communicate to Customers…

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