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Careful with Questions! – The art of structuring a quality consultation exercise lies in the skilful drafting of the questions you want answered…..

December 20, 2004 By

With talk of referendums in the air, we will all hear the old adage that the answer will of course depend upon the way the question is formulated. The suggestion…

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Therapeutic consultation – The very act of mounting a consultation can sometimes achieve more than you think………

December 20, 2004 By

Stand by for a dose of pure heresy…. For anyone who truly believes in high-quality consultation, it is axiomatic that it must have integrity; that the consultor genuinely wants to…

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Let's go fly a…… Kite-mark? – Is it time to establish a quality standard for Public and stakeholder consultations?

December 20, 2004 By

There comes a point in most areas of life where the amateur gives way to the professional, and where the rich diversity of people re-inventing the wheel every time yields…

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Bias and the Method Mix – The techniques we select can have an influence on the results we obtain; over-reliance on documentary consultation can cause distortion

December 20, 2004 By

Consultation papers are in danger of being too PR-driven. Recent examples arriving at Institute offices have been the usual mixed bag of plain and glossy, but if there is a…

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The Ballot-Box By-Pass – Elected Councillors in Local Authorities – and even Members of Parliament have genuine concerns about some consultations. Striking the right balance between representative and consultative democracy is vital

December 20, 2004 By

If public and stakeholder consultations are to be really effective, then politicians must believe in them and be comfortable with the process. But there is evidence that too little has…

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Getting to Grips with Gershon – The Gershon report on public sector efficiency holds many implications for those involved in public and stakeholder consultations

December 20, 2004 By

So we’re now all going to be more efficient ……There will be 80,000 fewer civil servants; £20 billion less will be spent – and more resources will be allocated to…

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Toolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training

December 20, 2004

Even the smallest Local Authority today finds itself engaged in multiple public or stakeholder consultations. Many of these are departmentally-based, and because they are closely associated with the normal day-to-day…

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Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice

December 20, 2004 By

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change, firms that grew fat in protected markets can’t survive when…

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Glossy Consultations – Are there occasions when this is justified?

December 20, 2004 By

One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one hand, public bodies need to be scrupulously careful with public…

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