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Consultation – the best form of scrutiny? – Asking citizens and customers, and making their views highly visible, might do more good than a tick-box Inspection process
Consultation is used to fulfil many objectives…….probably far too many; it’s one of the problems that leads to unwarranted expectations. One role, however, that is seldom exploited sufficiently, but may…Read more
The practice of publishing web logs or blogs is one of the most rapidly expanding phenomena of the new technology age. Stated simply it refers to individuals publishing their reflections…Read more
In the dozens of Consultation Strategies received by the Institute there are countless lists of reasons for undertaking consultation exercises. On average there are six to ten objectives, often liberally…Read more
Broken Links – Consultation is part of a long chain of communications. What happens when important links in the chain are broken?
If the term “broken links” means anything to some of us, it is likely to be in the context of the internet. It refers to that infuriating moment when you…Read more
A woman I know is a Samaritan. Whether by instinct or by training, she is remarkably good at listening. People want to tell her their feelings; they will readily unburden…Read more
Slice & Dice – Is the targeting of specific community groups anything more than a new version of market segmentation?
At one our recent Seminars on Engaging the Hard-to-Reach, one participant was heard to complain that if you added up the numbers identified in each of the separate groups thought…Read more
We’ve just passed the 2005 deadline for e-enabling the citizens’ interactions with Government and its agencies. Beyond the predictable and competing claims of success by the programme’s supporters and carping…Read more
Tick-in-the-box consultation? – A dangerous development for consultation is the trend towards listening because you've been told to do so – rather than because you genuinely want to hear people's views…….
Law-makers have switched on to the idea of consultation, with the result that our legislation is becoming very prescriptive, and requires all kinds of public bodies to consult a vast…Read more
Consultation Data – Quality or Quantity? – Getting the right balance between qualitative and quantitative methods lies at the heart of much consultation planning
Listening effectively to the public, through professionally-organised consultations is a challenge. If decision-makers are to do better than just respond through knee-jerk reactions to opinion-poll data, care is needed to…Read more