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Nothing but the truth – Are we paying enough attention to the quality of data that underpin our consultations?
‘Nothing but the truth’ is the title of a discussion paper published by the Audit Commission just before Christmas. In it, it reveals its anxieties about the quality of information…Read more
Closer to home – How can we consult the public in good conscience when we don’t even to listen to our own colleagues?
In the world of customer service, we now know that Companies who treat their workforce badly have real problems delivering a high standard of service to their customers. Maybe staff…Read more
Promoting democracy – Is the Government right to have cold feet about the ‘duty to promote democracy’ ?
It’s already law! Section 1 of the Local Democracy, Economic Development and Construction Act creates a new duty for local authorities in England and Wales to promote the opportunities for…Read more
Everyone involved with public engagement and consultation has had to respond to the allegation “You’re not listening to us”. It goes with the job. Part of the problem is that…Read more
Introduction The Local Democracy, Economic Development and Construction Act 2009 (referred to in this paper as ‘The Local Democracy Act’) introduced a brand new responsibility on all local authorities in…Read more
A public engagement strategy has to respond to many conflicting pressures. Few things matter more than a good understanding of those people with whom you wish to engage; stakeholder identification…Read more
In almost six years of writing these Topics we have probably enthused about consultation without acknowledging that there are times when the best advice is, Don’t do it! Some of…Read more
There’s nothing quite like a personal recommendation. The opposite applies too. So an individual’s advice not to touch a particular product with a barge pole is also pretty useful. It…Read more
You can now enter a pharmacy and, over the counter, buy machines that measure your blood pressure. Gone are the days when you have to go to your doctor’s surgery…Read more