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Panels with a Purpose – Given the choice between consulting the willing or the unwilling, most of us will choose the former!

December 20, 2005 By Tuesday Topic

Citizens Panels have now come of age, and play an important role in Local Government consultation. They have, however, their detractors. Some claim that once people become members of a…

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Celebrity Consultation – Are there occasions where the Big Name helps to get a better response for a public consultation?

December 20, 2005 By Tuesday Topic

Before everyone shouts “Get me out of here!”, this topic explores those occasions when a Big Name or VIP can help attract publicity for a public consultation. The starting point…

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B-B Consultation – Consultation documents have to be intelligible to a wider audience

December 20, 2005 By Tuesday Topic

In the dotcom boom, we all became familiar with some new acronyms. B-C (or B to C) represented the use of the Internet for Business (B) to communicate to Customers…

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What happens next? – The essence of a consultation exercise depends upon what happens afterwards

December 20, 2005 By Tuesday Topic

One of the most frequently asked questions is “What’s the difference between market research (or social research) and consultation?” Sometimes the question comes from experienced researchers who, for years have…

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ASK A SILLY QUESTION – Criticisms of Consultations often stem from mistakes made at the beginning

December 20, 2005 By Tuesday Topic

Confidence is a fragile commodity and nowhere has this been better demonstrated than in the recent debate following Mathew Parris’ article in The Times ( ‘Don’t ask my opinion; don’t…

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Competitive Consultation – Being excellent at consultation is a source of competitive advantage for companies … and public bodies

December 20, 2005 By Tuesday Topic

We sometimes forget that consultation is not just the prerogative of the public sector. Indeed, Government departments, local authorities and other public agencies have come somewhat late into the world…

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Motivating the hard-to-reach – The key to successful engagement of many hard-to-reach groups lies in understanding an entirely different mindset

December 20, 2005 By Tuesday Topic

One of the success-stories of the last decade has been the gradual acceptance by consultors, that their attempts to engage stakeholders and the public have to be more socially inclusive.…

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A policy of continuous improvement …? – One of the main effects of the Freedom of Information Act will be to oblige organisations to consult or engage their citizens and stakeholders more consistently

December 20, 2005 By Tuesday Topic

When buying goods, it’s always a good idea to have a look at the “small print”! There, buried deep in the legal verbiage you may find something like The Supplier…

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Contingency Cash – Tales of the Unexpected should caution consultors against fixed-cost budgets for consultation & public engagement

December 20, 2005 By Tuesday Topic

The trouble with public engagement is that it is not an exact science. Whilst formal consultation is relatively structured and has a definable beginning and end – with clear milestones…

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