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Substance and Spin – Recent events hold lessons for soccer fans – and others!
Okay, if the fate of the World Cup had reflected the quality of the merchandising rather than the quality of the football, we might have won……! Yet again, there…
Read moreFrom Hi-Text to Hi-Touch – The retreat from documentary consultation is not without its problems
One of the most obvious trends in public participation is the movement away from the traditional form of written consultation. Time was when the consultative process meant one of two…
Read moreThe true cost of re-organisations – Stakeholder relations are a major casualty of regular reorganisations
There is a famous quotation, attributed to Petronius, which talks about the military being organised in teams, and laments that he was to learn from experience that we tend to…
Read moreLaunching a Consultation – When a consultation justifies a high-profile launch
How do you kick off a large-scale consultation? Do you write letters to key stakeholders? Send copies of the consultation document to those you know are interested? Send e-mails? Issue…
Read moreIn defence of the Public Meeting – What’s needed to make Public Meetings more effective?
Approximately two thirds of the consultation staff who attend the Institute’s training courses profess to a loathing of public meetings. They are not alone. Councillors, Chief Officers and a range…
Read moreManual Transmission – Does consultation act as an accelerator or a brake? Or do we need the third foot-pedal?
There’s a real debate about the role that consultation plays in achieving significant social or political change. Some say that going to consultation is a sure-fire way to slow down…
Read moreConsultation – the best form of scrutiny? – Asking citizens and customers, and making their views highly visible, might do more good than a tick-box Inspection process
Consultation is used to fulfil many objectives…….probably far too many; it’s one of the problems that leads to unwarranted expectations. One role, however, that is seldom exploited sufficiently, but may…
Read moreBlogs as Consultation – Are blogs just a passing fad or can they be useful for consultation?
The practice of publishing web logs or blogs is one of the most rapidly expanding phenomena of the new technology age. Stated simply it refers to individuals publishing their reflections…
Read moreAvoiding the Blame Game – There are good, and less good, reasons for going to consultation
In the dozens of Consultation Strategies received by the Institute there are countless lists of reasons for undertaking consultation exercises. On average there are six to ten objectives, often liberally…
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