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Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation
Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation is one of the four consultation environments identified by the…Read more
Becoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists
New technology has its ‘internet geeks’; private enterprise calls the young turks with MBAs and suchlike ‘high-flyers’; Chief Executive’s departments have their fair share of ‘policy wonks’; but what do…Read more
One of the hardest parts of consultation is knowing how much to do. County Councils joining the Institute have recently admitted to undertaking hundreds of different consultation exercises. Some have…Read more
Precision please – Aspects of Community Engagement are often nebulous – but Consultation is a very precise activity.
Consultation within the public sector – and sometimes in the commercial sector as well – is increasingly being placed in the wider context of community engagement. This expression means many…Read more
Rumour has it that Scrooge lives somewhere in HM Treasury! Seriously, most public bodies have an institutionalised kill-joy ready to shout Bah, Humbug at any form of consultation or public…Read more
Consultation – or just another survey? – Surveys can be useful in gathering information – but do not amount to consultation on their own. Don't confuse "Let's do a survey!" with a true commitment to consult!
Consultation is such a popular idea that the label is increasingly being misused to describe activities which aren’t quite ………. There is already a thin dividing line between some so-called…Read more
Has Your organisation a consultation culture? – Getting the true benefits of consultation means absorbing new practices and values – amounting to a significant culture change
Every organisation has its own distinctive culture – a mixture of values and behaviours that characterises its day-to-day activities. Cultures change. Over time they cope with new ideas, changing patterns…Read more
So many stakeholders ….. so little time….. – Few organisations have yet realised how much effort is needed to manage the ever-growing list of stakeholders
Comprehensive consultation means getting to grips with the full range of stakeholders. And there are so many of them. Where have they all come from? The truth is that the…Read more