Advanced Certificate in Consultation and Engagement Fast-track Programme

Delivers Making Community Engagement Meaningful
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Expertise:
• Complex and controversial service change
• Public involvement and consultation
• Strategic communications and behaviour change

Expert in:
• NHS
• Public health and local government
• Stakeholder and citizen engagement across all sectors


Experience:
Caroline has worked nationally and internationally providing senior strategic advice for government departments and organisations on strategic communications, stakeholder management and involvement for major public service changes.

During her 30 year career Caroline has advised on numerous complex and contentious issues across health, social care and local government. She is co-writer: NHS service change legal duties guide.

Caroline is a senior associate for tCI, she chairs the associate’s council and serves on the board. She is proud to be a chartered member of the Chartered Institute of Public Relations and an accredited practitioner.

Delivers Preparing for a Public Consultation and Conducting a Public Consultation
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Expertise:
• Evidence based policy development
• Governance
• Strategic planning in complex and multi-agency environments
• Facilitating diverse groups and complex issues
• Development of collaborative relationships
• Creation and delivery of shared visions
• Best practice public consultation
• Public involvement & continuous engagement

Expert in:
• Generalist in Public Policy
• Health and Social Care

Experience:
Governance- Numerous executive and non-executive Board positions supporting strategic governance and risk management. As a Director of an Arm’s Length Public body in NI supported the organisation during a Ministerial review in. Developed the Management response and implemented recommendations.

Collaborative engagement in strategy formulation - Experienced in chairing, facilitating and supporting multi-disciplinary partnerships to ensure better outcomes for people. For example, co-developed a progressive Children & Young People Framework for Mid & South Essex ICS to enable cross-sector partners to align around inequalities, community-based assets and unlock decision-making/ resource allocation, from system to place-based levels.

Research, insight and public policy development – Committed to evidence-based approaches, has commissioned, designed and delivered numerous projects.

Public affairs – successfully lobbied and influenced elected representatives and other stakeholders regarding issues such as financial inclusion and infrastructure projects and delivery.

Public consultation –Committed to best practice stakeholder engagement and formal consultation. Has worked across the UK providing strategic advice and insight to numerous airports, NHS bodies, LAs and Jersey State Government on consultation and engagement within regulated frameworks.

Delivers Co-Production in Public Engagement and Consultation
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Expertise:
• Community Engagement, including co-production/co-design
• Asset-based community development
• Consultation planning and delivery
• Continuous engagement
• Data analysis (qualitative and quantitative)
• Developing and evaluating public policy
• Developing practical guidance and mapping good practice;
• Facilitation
• Research design, delivery and analysis
• Training design and delivery

Expert in:
• Health
• Local government
• Fire & rescue
• Skills, Enterprise and Regeneration
• Active travel

Experience:
Andy is an experienced social researcher and management consultant. He spent the formative years of his career in industry, first as an engineer in the telecoms industry where he later specialised in business analysis and change management, managing large scale and high value projects. He has been a consultant for more than twenty years, focusing on social inclusion, equalities, regeneration, skills and health. Prior to his current role he had senior managerial responsibility for delivering core contracts – including overseeing EU Objective One programmes, workforce development and special projects - at both Merseyside and South and East Cheshire Training and Enterprise Councils.

Within research and consultancy Andy specialises in developing actionable outcomes based on sound research and insight, working with a diverse range of organisations and stakeholders. Since working with the Consultation institute he has worked on a varied range projects providing advice and guidance as well as quality assurance, in health, social care, SEND, LTNs and other sectors. Recent work includes piloting our new certificate of consultation readiness with NHS South Yorkshire.

Delivers Practical Equalities
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Expertise:
• Consultation and engagement techniques
• Equality Law and duties
• Corporate Governance
• Programme Management

Expert in:
• Health
• Policing
• Local Authority
• Fire & Rescue Services

Experience:
Anna is a Senior Associate of the Institute with experience across many public sector organisations in project management, advice and guidance and quality assurance. Her particular passion is encouraging people to participate in service change proposals in creative and meaningful ways. She has a sound foundation of the laws of consultation and equality legislation and is keen to support clients in exercising their duties and following good practice processes to inform decision making.

Anna has previously worked as Director of Corporate Affairs and Governance in the NHS and has delivered successful consultation and engagement processes for many transformational change programmes. She has also worked in communication and engagement for a Police & Crime Commissioner and Police Authority. This first-hand experience means that Anna has the ability to walk in her clients’ shoes and understand the challenges they face.

As a Fellow of the Chartered Institute of Marketing, Anna has an ability to communicate in an accessible and relevant way and enjoys the challenge of supporting participants to get involved at whatever level they choose.

Delivers Introduction to Law of Consultation
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Expertise:
• Public Involvement and continuous Engagement
• Coproduction and co-design
•Trainer

Expert in:
• Health and social care
•Voluntary Sector and Healthwatch

Experience:
During his time as Healthwatch CEO, training from tCI allowed him to develop a best practice guide on consultations and engagement. He supported health and social care commissioners through a complex consultation on stroke services that successfully defended a judicial review brought by two separate parties. Steve has supported a range of tCI clients with Advice & Guidance on consultation best practice.

Steve started as a Registered General Nurse and has worked in social work, adult education, community development and supported housing settings, as well as CEO roles with Citizens Advice and Mind . Steve brings that experience of the role of the voluntary sector and expertise in community engagement and co-production.