Quality Assurance
The Institute’s quality assurance (QA) processes are designed to support clients that want to meet best practice standards and/or minimise risk of challenges. Falling into two categories, frontward and retrospective, they involve the expertise of one or more of the UKs leading consultation professionals working with you to ensure successful project completion.
Frontward QA can be applied to consultations, pre-consultation (listening and engagement) programmes and/or continuous engagement projects. A six or seven-stage process, they begin with a review of your situation before taking you through six stages to final sign off. Retrospective QA involves a detailed evaluation of the processes and engagement you have undertaken. It can be applied to consultations, engagement exercises, option development/appraisal and equality analysis.
QA helps you proceed with confidence and demonstrate to interested parties that you have involved independent evaluation, demonstrating the integrity of your programme.
The Five Key Benefits of Quality Assurance
1
Improves your public engagement practice
2
Provides reassurance for consultees
3
Reduces the risk of legal challenge … and delays
4
Enhances stakeholders’ confidence
5
Ensures real-time support for operational staff
The Process
Regarding the consultation itself, the agreed QA typically includes some or all of the following checkpoints, at which the Institute will satisfy itself that best practice is being observed:
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