Quality Assurance (QA) is a structured assurance programme from the Consultation Institute (tCI).

Working alongside your consultation team, it is designed to provide
organisations undertaking public consultation with a high level of assurance that their activities are in line with best-practice expectations.
These are outlined in the Consultation Institute’s Consultation Charter,
the UK government’s Consultation Principles and UK case law. Through a series of seven interventions , the QA process has been designed to ensure that your consultation activities meet the required standard, reducing the risk of costly errors, reputational damage and possible legal challenge.

How does it work?
Quality Assurance is delivered using a team of two experienced tCI
Associates, an Assessor and a Verifier. They work closely with your team
to provide support in preparing for each intervention, ensuring that
standards are understood and, where required, providing practical advice
on how to prepare.