Since 2011, the Institute has developed and deployed a tried-and-tested method for the Quality Assurance of public consultations. The process is ideal for major, high-profile, controversial exercises but can also be applicable to smaller-scale consultations where an external assurance can make a difference to its response profile and credibility.
Each Assessment is individually tailored to the specific circumstances of the exercise, and may sometimes include a rigorous examination of pre-consultation, including options development. On occasions, we are able to issue a Certificate of Consultation Readiness, providing clients with reassurance that all preliminary steps – including the provisions of Sector-specific Guidance – have been observed.
Regarding the consultation itself, the agreed QA typically includes some or all of the following checkpoints, at which the Institute will satisfy itself that best practice is being observed:
The Five Key Benefits of Quality Assurance
Improves your public engagement practice
Provides reassurance for consultees
Reduces the risk of legal challenge … and delays
Enhances stakeholders’ confidence
Ensures real-time support for operational staff