Quality Assurance

A robust audit of your end-to end consultation process, that provides you with a public endorsement and certificate.

Quality Assurance (QA) minimises the risk by adhering to best practices from inception to conclusion. When a project is potentially controversial and stakeholders may be considering a challenge, having us QA your consultation reduces the risk by ensuring you meet best practice standards at all stages. Challengers typically seek to stop what you propose because they do not like it or it negatively affects them. However, these are not grounds for a legal challenge, so they must find flaws and inadequacies in the process, and it is these flaws that our process will identify and eliminate.

It is delivered using a team of two experienced Institute associates, an assessor, and a verifier. They work closely with your team to provide support in preparing for each Gateway review, ensuring that standards are understood and, where required providing practical advice on how to prepare. The verifier will ensure that you are well prepared to meet the requirements of each stage of the QA process. The assessor will act as a critical friend throughout, working on the Institute’s detailed methodology.  

The Gateway Review process

Intervention Zero

Scope and Governance

The Project Plan

Consultation Document Review

Mid-Point Review

Closing Review

Final Review

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