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Quality Assurance

Full, comprehensive Quality Assurance has become the “gold standard” for large-scale or controversial consultations.

How does it work?
An Advisor works with a client, acting as a critical friend, and each stage is
formally signed-off by an Assessor ensuring a totally independent element in the process. The Quality Assurance service will follow our six-stage process, based upon our established methodology and including:

• Scoping and Governance Review
• Project plan sign-off
• Documentation approval
• Mid-consultation review
• Closing date review, analysis and feedback plan approval
• Analysis & report sign-off

The Institute also offers a Quality Assurance of:

Pre-consultation: Including listening and engagement programmes, option development and appraisal
Equalities Analysis: Ensuring best practice standards are observed
Data Analysis: Independent verification of consultation data – its analysis and interpretation
Documentation Review: Increasingly important (per the Gunning Principles); an informed commentary to ensure best practice standards
Feedback Review: Meeting expectations for communicating consultation outputs and outcomes
Project Plan Review: Ensuring that consultations are properly planned

The Five Key Benefits of Quality Assurance


Improves your public engagement practice


Provides reassurance for consultees


Reduces the risk of legal challenge … and delays


Enhances stakeholders’ confidence


Ensures real-time support for operational staff

tCI’s assistance, led by Davy Jones, has been invaluable. It has complemented our in-house expertise and means that we can address any future high-profile, potentially controversial, consultations with confidence. If we have any doubts we know who to call.

Bruce Hill, Improvement and Development Manager, Tonbridge and Malling BC

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