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Quality Assurance

Full, comprehensive Quality Assurance has become the “gold standard” for large-scale or controversial consultations. It is designed to provide organisations undertaking public consultation with a high level of assurance that their activities are in line with best-practice expectations.

How does it work?
An Advisor works with a client, acting as a critical friend, and each stage is formally signed-off by an Assessor ensuring a totally independent element in the process.

For more information, take a look at our QA Brochure.

The Five Key Benefits of Quality Assurance


Improves your public engagement practice


Provides reassurance for consultees


Reduces the risk of legal challenge … and delays


Enhances stakeholders’ confidence


Ensures real-time support for operational staff

tCI’s assistance, led by Davy Jones, has been invaluable. It has complemented our in-house expertise and means that we can address any future high-profile, potentially controversial, consultations with confidence. If we have any doubts we know who to call.

Bruce Hill, Improvement and Development Manager, Tonbridge and Malling BC

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