Quality Assurance

Since 2011, the Institute has developed and deployed a tried-and-tested method for the Quality Assurance of public consultations. The process is ideal for major, high-profile, controversial exercises but can also be applicable to smaller-scale consultations where an external assurance can make a difference to its response profile and credibility.

Each Assessment is individually tailored to the specific circumstances of the exercise, and may sometimes include a rigorous examination of pre-consultation, including options development. On occasions, we are able to issue a Certificate of Consultation Readiness, providing clients with reassurance that all preliminary steps – including the provisions of Sector-specific Guidance – have been observed.

The Process

Regarding the consultation itself, the agreed QA typically includes some or all of the following checkpoints, at which the Institute will satisfy itself that best practice is being observed:

When the basics of the consultation are agreed
Project Plan
When the consultation activities are set out and organised
Ensuring that all hard copy and electronic versions are fit for purpose and that questionnaires conform to best practice
Mid-Point Review
To assess whether all relevant views are being collected
Closing Date
To finalise plans for analysis, feedback and to influence the outcome
Final Report
To confirm the Institute’s endorsement of the consultation

The Five Key Benefits of Quality Assurance


Improves your public engagement practice


Provides reassurance for consultees


Reduces the risk of legal challenge … and delays


Enhances stakeholders’ confidence


Ensures real-time support for operational staff

tCI’s assistance, led by Davy Jones,has been invaluable. It has complemented our in-house expertise and means that we can address any future high-profile, potentially controversial, consultations with confidence. If we have any doubts we know who to call.

Bruce Hill, Improvement and Development Manager, Tonbridge and Malling BC

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