News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

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Posted 21 years ago3 minute read

Getting to Grips with Gershon – The Gershon report on public sector efficiency holds many implications for those involved in public and stakeholder consultations

So we’re now all going to be more efficient ……There will be 80,000 fewer civil servants; £20 billion less will...

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Posted 21 years ago3 minute read

Toolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training

Even the smallest Local Authority today finds itself engaged in multiple public or stakeholder consultations. Many of these are departmentally-based,...

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Posted 21 years ago2 minute read

Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change,...

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Posted 21 years ago3 minute read

Glossy Consultations – Are there occasions when this is justified?

One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one...

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Posted 21 years ago3 minute read

Online discussion forums – vanity consultation? – Are on-line discussion forums an effective and legitimate form of e-consultation? …………or just a self-indulgent form of vanity publishing?

An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the...

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Posted 21 years ago3 minute read

Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation

Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation...

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