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In defence of the Public Meeting – What’s needed to make Public Meetings more effective?
Approximately two thirds of the consultation staff who attend the Institute’s training courses profess to a loathing of public meetings. They are not alone. Councillors, Chief Officers and a range…
Read moreManual Transmission – Does consultation act as an accelerator or a brake? Or do we need the third foot-pedal?
There’s a real debate about the role that consultation plays in achieving significant social or political change. Some say that going to consultation is a sure-fire way to slow down…
Read moreConsultation – the best form of scrutiny? – Asking citizens and customers, and making their views highly visible, might do more good than a tick-box Inspection process
Consultation is used to fulfil many objectives…….probably far too many; it’s one of the problems that leads to unwarranted expectations. One role, however, that is seldom exploited sufficiently, but may…
Read moreBlogs as Consultation – Are blogs just a passing fad or can they be useful for consultation?
The practice of publishing web logs or blogs is one of the most rapidly expanding phenomena of the new technology age. Stated simply it refers to individuals publishing their reflections…
Read moreAvoiding the Blame Game – There are good, and less good, reasons for going to consultation
In the dozens of Consultation Strategies received by the Institute there are countless lists of reasons for undertaking consultation exercises. On average there are six to ten objectives, often liberally…
Read moreBroken Links – Consultation is part of a long chain of communications. What happens when important links in the chain are broken?
If the term “broken links” means anything to some of us, it is likely to be in the context of the internet. It refers to that infuriating moment when you…
Read moreThe Magnet – Are some people more suited to the practice of consultation ?
A woman I know is a Samaritan. Whether by instinct or by training, she is remarkably good at listening. People want to tell her their feelings; they will readily unburden…
Read moreSlice & Dice – Is the targeting of specific community groups anything more than a new version of market segmentation?
At one our recent Seminars on Engaging the Hard-to-Reach, one participant was heard to complain that if you added up the numbers identified in each of the separate groups thought…
Read morePaperless Consultation – Has the goal of e-enabling consultations been achieved?
We’ve just passed the 2005 deadline for e-enabling the citizens’ interactions with Government and its agencies. Beyond the predictable and competing claims of success by the programme’s supporters and carping…
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