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Competitive Consultation – Being excellent at consultation is a source of competitive advantage for companies … and public bodies

We sometimes forget that consultation is not just the prerogative of the public sector. Indeed, Government departments, local authorities and other public agencies have come somewhat late into the world

Competitive Consultation – Being excellent at consultation is a source of competitive advantage for companies … and public bodies Read More »

Motivating the hard-to-reach – The key to successful engagement of many hard-to-reach groups lies in understanding an entirely different mindset

One of the success-stories of the last decade has been the gradual acceptance by consultors, that their attempts to engage stakeholders and the public have to be more socially inclusive.

Motivating the hard-to-reach – The key to successful engagement of many hard-to-reach groups lies in understanding an entirely different mindset Read More »

A policy of continuous improvement …? – One of the main effects of the Freedom of Information Act will be to oblige organisations to consult or engage their citizens and stakeholders more consistently

When buying goods, it’s always a good idea to have a look at the “small print”! There, buried deep in the legal verbiage you may find something like The Supplier

A policy of continuous improvement …? – One of the main effects of the Freedom of Information Act will be to oblige organisations to consult or engage their citizens and stakeholders more consistently Read More »

Contingency Cash – Tales of the Unexpected should caution consultors against fixed-cost budgets for consultation & public engagement

The trouble with public engagement is that it is not an exact science. Whilst formal consultation is relatively structured and has a definable beginning and end – with clear milestones

Contingency Cash – Tales of the Unexpected should caution consultors against fixed-cost budgets for consultation & public engagement Read More »

Perceived Discretion – It’s not the discretion you have, but the discretion your stakeholders think you have that counts

The first, and most important principle of The Consultation Charter is Integrity. It states that a consultation should be transparently honest, and that no-one will waste your time asking your

Perceived Discretion – It’s not the discretion you have, but the discretion your stakeholders think you have that counts Read More »

The engine-room of engagement – What’s needed in order to establish meaningful long-term dialogues with stakeholders?

Few terms cause more confusion than the simple words – public engagement. Used very generally, it refers to all aspects of the relationship between Public bodies, the citizens they serve

The engine-room of engagement – What’s needed in order to establish meaningful long-term dialogues with stakeholders? Read More »

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