Fraser Henderson

These days a trip to the supermarket is not the same unless you get the chance to vote for something.  Alas, not cheaper prices but typically your favourite charitable cause. …

The recent fiasco with P&O Ferries and their lack of employee consultation leading up to mass redundancies is a timely reminder that you can’t skirt the law.  However, not all…

I’m quite happy to register to use a digital service if there is a good reason for it.  However, in an attempt to reduce the burden of remembering numerous different…

It’s hard to knock a bank when it decides to consult, particularly as there has been such as void when it comes to branch closures.  So when, in the period…

International human rights law recognises a general right to political participation that extends beyond the right to vote in elections. It is, therefore, our view that the ‘right to be…

In a letter dated 28 January, the UK’s regulator of the financial services industry (the FCA) sought an explanation of why nearly all major banks have set their overdraft rates…

This is one of the most far-reaching consultations for a long time, so we asked Fraser Henderson, the Institute’s respected specialist on online issues to look at the detail. Here…

They are at it again.  This week Lloyds have announced a further 49 branch closures due to the “changing needs of customers”.  It’s possibly a sign of the times but,…

At a time where public consultation is getting more complex to deliver the luxury of having a dedicated consultation and engagement officer is ever distant. As reforms become more widespread,…

The Royal Society for the encouragement of Arts, Manufacturers and Commerce (RSA) has just published its findings from their citizens’ economic council – a two year review looking at how…