Articles from the Institute
Articles on Consultation & Engagement.
Read the latest articles on consultation & engagement written by our expert team and associates.
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Getting to Grips with Gershon – The Gershon report on public sector efficiency holds many implications for those involved in public and stakeholder consultations
Read → iiEaster Bunny – Your Time is Up! – Time to dispel some urban myths!
Read → iiiCounting the cost of consultation – The basic laws of arithmetic apply to consultation as well!
Read → ivConsultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice
Read → vCareful with Questions! – The art of structuring a quality consultation exercise lies in the skilful drafting of the questions you want answered…..
Read → viBias and the Method Mix – The techniques we select can have an influence on the results we obtain; over-reliance on documentary consultation can cause distortion
Read → viiBeyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation
Read → viiiBecoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists
Read → ixWhat The Gershon Report means for Consultation
Read → xSo many stakeholders ….. so little time….. – Few organisations have yet realised how much effort is needed to manage the ever-growing list of stakeholders
Read → xiHas Your organisation a consultation culture? – Getting the true benefits of consultation means absorbing new practices and values – amounting to a significant culture change
Read → xiiDon’t forget the reindeer! – Consulting the recipients of a service is great ….but remember those who deliver the services as well!
Read → xiiiConsultation – or just another survey? – Surveys can be useful in gathering information – but do not amount to consultation on their own. Don’t confuse “Let’s do a survey!” with a true commitment to consult!
Read →Never miss what matters.
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