Don't wait for the crisis to start listening.
Continuous engagement keeps a line open to your public and your staff all year round, so you remodel to meet changing demand long before a major reconfiguration is forced on you.
Every organisation benefits from knowing what its public and staff actually think.
What works, what doesn't, what needs improving, what needs changing, and how. The negligent way is to wait until a service, facility or offer becomes so poor that a significant reconfiguration is required.
The alternative is regular updating and remodelling to meet changing demand, made possible by listening and testing. This course shows you how: employing continuous methods to learn from internal and external stakeholders, and involving them in a solutions-based discussion the moment they spot inefficiency or ineffectiveness.
Continuous engagement isn't a single event. It's a cycle you keep turning. The course walks you through each stage and how to embed it as routine practice.
Keep a constant line open to staff and the public, not just at moments of crisis.
Check what works and what doesn't against real evidence, again and again.
Bring internal and external stakeholders into a solutions-based discussion when they spot a problem.
Update and improve to meet changing demand, before reconfiguration is forced on you.
Anyone responsible for keeping services fit for purpose.
If your role depends on knowing what staff and the public think, and acting on it before problems harden. This course is built for you.
Group & in-house rates available.
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Common questions
Anything not covered here, ask us. We answer the same day.
Make listening a routine, not a rescue
Join the next session, or bring this course in-house, virtual or face-to-face, for your whole team. Face-to-face courses incur travel expenses.