Cookie Policy
· Last updated 25 January 2026
How we use cookies
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.
How we use cookies
tCI uses cookies and similar technologies on this website for three main purposes:
Essential
Keep the site working properly, security, forms, checkout, learning platform. These do not require your consent.
Analytics
Help us understand how visitors use the site so we can improve. Set only with your consent.
Marketing
Support advertising, social media features and embedded content. Set only with your consent.
Managing your cookie preferences
Our cookie banner appears when you first visit the site. You can change your choices at any time through the cookie preferences link in the footer.
Your browser settings let you block or delete cookies. Blocking essential cookies may prevent some features from working properly.
Cookies we use
Essential cookies
Necessary for the website to function, these cannot be switched off.
| Cookie name | Purpose | Duration |
|---|
| [Cookie names] | Session management, security | Session / 1 year |
| [Cookie names] | Form submission, checkout process | Session |
| [Cookie names] | Learning platform access | 1 year |
Analytics cookies
| Provider | Cookie name(s) | Purpose | Duration |
|---|
| Google Analytics | _ga, _gid, _gat | Traffic analysis, user behaviour, page performance | 2 years / 24 hours / 1 minute |
| Google Tag Manager | _gtm | Tag and script management | Session |
Marketing cookies
| Provider | Cookie name(s) | Purpose | Duration |
|---|
| HubSpot | __hstc, __hssc, __hssrc, hubspotutk | Marketing automation, email tracking, visitor identification | 13 months / 30 min / Session / 13 months |
| LinkedIn | li_sugr, UserMatchHistory, lidc, bcookie | Professional network integration, advertising | 90 days / 30 days / 1 day / 1 year |
Payment processing
| Provider | Cookie name(s) | Purpose | Duration |
|---|
| Stripe | __stripe_mid, __stripe_sid | Secure payment processing, fraud prevention | 1 year / 30 minutes |
Your rights
i.Access and control, view and manage your cookie preferences at any time.
ii.Withdrawal of consent, withdraw consent for analytics and marketing cookies through the banner or browser settings.
iii.No selling of data, we do not sell your personal data to third parties.
How to delete cookies
You can delete stored cookies through your browser settings:
ChromeSettings › Privacy and security › Cookies and other site data
FirefoxSettings › Privacy & Security › Cookies and Site Data
SafariPreferences › Privacy › Manage Website Data
EdgeSettings › Cookies and site permissions › Manage and delete cookies
Booking Terms & Conditions
· Last updated 25 January 2026
Booking terms and conditions
Please read these booking conditions carefully. When you make a booking with us, you agree to be bound by these terms.
Cooling-off period
You may cancel without penalty within 24 hours of booking, unless the event starts within 24 hours of booking. After this, the cancellation terms below apply.
Confirmation of bookings
tCI does not accept provisional bookings. All bookings are firm commitments. You will receive a confirmation email, please check the details and contact us immediately if anything is incorrect.
How to cancel
Cancellation requests must be made by email to hello@consultationinstitute.org. Your cancellation is complete when we send a confirmation email. We cannot accept telephone cancellations.
Delegate substitutions
You may substitute a different delegate. No charge 7 days or more before the event; a £25.00 administration fee applies fewer than 7 days before.
Payment terms
Invoices are due within 30 days, or before the event date, whichever is sooner. Your place is confirmed once payment is received in full.
If we cancel or change your booking
We will offer a transfer to the next available date or an equivalent event, notify you promptly, and work with you to find a solution. We accept no liability for travel or accommodation costs.
Cancellation charges
| When you cancel | Charge |
|---|
| 56 days or more before the event | Administration charge: £50.00 |
| Between 55 and 29 days before | 50% of the total invoice value |
| 28 days or fewer before | 100% of the invoice value (no refund) |
Governed by the laws of England and Wales. Registered office: 66 Paul Street, Hackney, London EC2A 4NA. Contact hello@consultationinstitute.org · 020 3422 9970.
Membership
· Last updated 8 September 2025
Membership terms and conditions
By applying for membership, you agree to these terms.
1
Eligibility and registration
Provide accurate details. Membership is for the named individual or named users on a corporate plan, and is non-transferable except where a member leaves the listed organisation or changes role.
2
Term and renewal
Membership starts when we confirm registration and receive payment, and runs for the stated term. We notify you in advance of any renewal fee and term.
3
Fees and payment
Full payment activates benefits. Fees are non-refundable unless these terms or the law say otherwise. We may change fees, notifying members before the next term.
4
Benefits
Members receive access to content, events, learning discounts and tools. We may add, change or withdraw benefits during the term, aiming to keep overall value comparable.
5
Conduct and fair use
Treat staff, associates and other members with respect. Do not share member-only content, logins or discounts outside your membership.
6
Cancellations and refunds
Organisation memberships are normally non-refundable. Consumers may have a 14-day cooling-off right if no benefits have been used.
7
Ending membership
You may end your membership at any time by emailing us; no refund is due unless Section 6 applies. We may end membership for breach, non-payment or misuse.
8
Changes & governing law
We may update these terms, posting changes and emailing active members for material changes. Governed by the laws of England and Wales.
Governed by the laws of England and Wales. Membership enquiries: hello@consultationinstitute.org.
Privacy Notice
· Last updated 14 March 2026
Privacy notice
tCI Group Limited is the data controller for this website and our learning and enquiry services. This notice explains what personal data we collect, why, who we share it with, how long we keep it, and your rights.
What we collect
Contact detailsName, work email, phone, job title, organisation.
Account & training dataCourse enrolments, progress, attendance, certifications.
Transaction dataBilling details, payment records, receipts.
Enquiry dataMessages, meeting notes, support correspondence.
Usage dataPages visited, links clicked, device and browser info, approximate location.
PreferencesCookie choices and marketing preferences.
How we use your data
| Purpose | Legal basis |
|---|
| Delivering the website, LMS and support services | Legitimate interests; contract where an account exists |
| Processing purchases and refunds | Contract; legal obligation (tax and audit) |
| Responding to enquiries and providing proposals | Legitimate interests |
| Sending marketing or updates you have requested | Consent or legitimate interests (opt out any time) |
| Keeping services secure and preventing fraud | Legitimate interests; legal obligation |
How long we keep your data
| Type of data | Retention period |
|---|
| Enquiries and routine correspondence | 24 months after last contact |
| Marketing records | Until you unsubscribe, or 36 months after inactivity |
| Training and certification records | 6 years (audit and verification) |
| Contracts, invoices and financial records | 7 years (legal requirement) |
| Cookie consent records | 12 months |
Your rights
You have the right to access, correct, delete or restrict your data, object to processing, withdraw consent, and receive a portable copy. To exercise any of these, email hello@consultationinstitute.org. You may also raise a concern with the UK Information Commissioner's Office at ico.org.uk.
Data Protection Officer: Simon Angelides · hello@consultationinstitute.org · 020 3422 9970.
Complaints
· Last updated 25 January 2026
Complaints policy & procedure
We hold our own work to the standard we set for the sector. If we fall short, tell us. We will listen, put it right, and resolve the matter fairly.
How to complain
Step 1 · Informal
Most issues resolve quickly through direct discussion. Speak to your tCI contact, or email hello@consultationinstitute.org with a brief description.
Step 2 · Formal
Email hello@consultationinstitute.org (subject "Formal Complaint") with your details, what happened, the service involved, and the outcome you seek.
What happens next
i.Acknowledgement within 2 working days.
ii.Independent review by a manager not involved in the matter.
iii.Full written response within 10 working days of acknowledgement.
If unresolved, escalate to the Chief Executive, then an independent review by the Chair. Data-protection concerns can also go to the ICO at ico.org.uk · 0303 123 1113.