Articles from the Institute
Articles on Consultation & Engagement.
Read the latest articles on consultation & engagement written by our expert team and associates.
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The REAL cost of consultation – It is easy to forget that the biggest commitment of resources is by consultees – not consultors!
Read → iiBeyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation
Read → iiiThe second rung of the ladder – The role of consultation in the famous Ladder of Participation is not always understood
Read → ivBias and the Method Mix – The techniques we select can have an influence on the results we obtain; over-reliance on documentary consultation can cause distortion
Read → vTherapeutic consultation – The very act of mounting a consultation can sometimes achieve more than you think………
Read → viCareful with Questions! – The art of structuring a quality consultation exercise lies in the skilful drafting of the questions you want answered…..
Read → viiToolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training
Read → viiiConsultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice
Read → ixWhere more means less – The law of diminishing returns applies to consultation
Read → xCounting the cost of consultation – The basic laws of arithmetic apply to consultation as well!
Read → xiEaster Bunny – Your Time is Up! – Time to dispel some urban myths!
Read → xiiGetting to Grips with Gershon – The Gershon report on public sector efficiency holds many implications for those involved in public and stakeholder consultations
Read → xiiiGlossy Consultations – Are there occasions when this is justified?
Read → xivLet’s go fly a…… Kite-mark? – Is it time to establish a quality standard for Public and stakeholder consultations?
Read → xvWhat The Gershon Report means for Consultation
Read →Never miss what matters.
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